Please search our knowledgebase for answers to your questions, if you do not find a suitable answer submit a ticket and we will respond in 12 hrs or less.

What happens if my flight is delayed or arrives earlier?

We monitor your actual arrival time, so don’t worry if you will arrive earlier or with delay, we will be waiting for you no matter how long your delay is.

We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour.

If you will not be through customs and luggage claim within 90 minutes after your plane landed, please give us a call at (1) 809-796-5565 or (1) 809-796-5562.