Please search our knowledgebase for answers to your questions, if you do not find a suitable answer submit a ticket and we will respond in 12 hrs or less.

Can our group make an additional stop to collect keys to our apartment or villa?

Yes. We permit brief stops (5 minutes max) for key collection only. Keys can only be collected in the same town or resort as the group’s final destination. To request this service, it must be noted in the message field of the last step of the booking process, requesting extra stop and entering the full address of the place where you have to make the stop. This service is subject to our prior confirmation.