Please search our knowledgebase for answers to your questions, if you do not find a suitable answer submit a ticket and we will respond in 12 hrs or less.
Upon arrival to Punta Cana (PUJ) International airport: If you have pre-paid the tourist card, look for the immigration express line on the right. If you have not pre-paid the Tourist Card, look for the line to purchase (Cost US$10.00 p/p, only USD cash is accepted) and continue through immigration and present the immigration agent with your tourist card and passport.
There are 2 Terminals A & B and we have flights arriving thru both terminals.
After claiming luggage and clearing customs, please keep walking to the outside of the airport building and disregard all the people trying to sell transportation. PRESTIGE STAFF will welcome you outside with a sign with your name on it and a big smile!
If for any reason you cannot locate Prestige staff or for any other problems please call Fanny at 1-809-543-3550 or Carmen at 1-809- 796-5565.